Get 10% off this month!
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment just follow the simple steps below. We will remedy any situation immediately!
In the rare event that any materials are damaged or missing, you or whoever else is accepting your delivery on your behalf must note this on the driver’s bill of lading. If damaged or missing items are not noted on the delivery receipt, we will be unable to file a claim with the carrier. We are unable to reship or reimburse you for damaged/missing materials unless they are noted on the delivery paperwork. Keep all paperwork, packaging, and damaged merchandise, as it becomes property of the freight carrier once the claim is filed. Never refuse a delivery or fail to accept any undamaged cartons, or you will be charged for return shipping and a 25 percent handling charge. Any damage that you fail to notice at time of delivery must be reported to Snell Flooring, LLC within 3 days of delivery. You will only be covered for damaged cartons/merchandise that has been noted on the driver’s bill of lading.
Snell Flooring, LLC has partnered with the very best freight carriers. Claims are extremely rare (less than one half of one percent of all orders shipped). In the event that there is an issue with your order, we will work closely with you to ensure a speedy resolution.
REMEMBER YOU ARE COVERED AS LONG AS YOU HAVE NOTED ANY DAMAGED/MISSING CARTONS OR ITEMS ON THE DRIVERS BILL OF LADING AT TIME OF DELIVERY.