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RETURNS & EXCHANGES
Just notify Snell Flooring, LLC within 3 days from receipt of delivery if you wish to return merchandise. Please contact our Customer Service Department at 334-794-7239 to receive a Return Merchandise Authorization Number (RMA). Merchandise returned without an RMA will be refused, and unfortunately you will be charged for any return shipping fees. Return authorization numbers will only be issued up to thirty (30) days after receipt of delivery. No returns will be issued after 30 days.
Please follow the easy steps below. Most manufacturers do charge a restock fee (typically 25 percent) and there has to be a minimum of 5 cartons for a return.
We're sorry but accessory items (moldings, underlayment, etc.) and special mill orders are NOT returnable or refundable.
Your return request will be processed promptly.
* Returns are processed within 3-5 business days of receipt and refund will be in the form of payment received. Please allow up to 7 business days after the receipt of your merchandise.